Shipping Policy

Thank you for visiting and shopping at (www.pandorarugs.com). At Pandora Rugs, we are always looking for eco – friendly products for your luxury home décor.

All our designer pieces are shipped in eco-friendly packaging, or you can opt for our signature yellow packaging at no additional cost. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy
Shipment processing time
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
Shipments may be delayed by a few days if we are experiencing a large volume of orders. Please allow for transit time in addition to the normal delivery time. We will notify you by email or phone if there will be a major delay in the dispatch of your order.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

FedEx/UPS Ground

5-7 business days

Free

Shipment confirmation & Order tracking
Once your product has delivered, you will receive a Shipment Confirmation email with your tracking number (s). Within 24 hours, the tracking number will be activated.

Customs, Duties, Insurance, and Taxes
www.pandorarugs.com is not responsible for any customs, Insurance, Duties, and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Pandora Rugs is not responsible for any products that are damaged or lost along the way. Please contact the shipment carrier to register a claim if your order arrived damaged. Before filing a claim, please save all packaging materials and damaged merchandise.

International Shipping Policy
Your goods will be delivered via FedEx/UPS. FedEx/UPS has shown to be the top shipping firm in terms of managing delivery. In most cases, your order will be delivered to your doorstep. If no one is present at the time of delivery, the packages are delivered to the nearest delivery/pickup location in some areas. When you go to the checkout page, the shipping fees are displayed. By selecting the country and inserting your postal code, you can also check the shipping charges in the shopping cart.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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